Who thought this up? A 90 year old???? (A 6 year old could have done it better!)

Ladies and Gentlemen...

We have now re-entered the dark ages!

Ok, well, Comcast has, at least.

"Announcing faster, more efficient emailing with SmartZone..." they say.

I spent 2 hours last night on their "faster, more efficient" web site trying to even find a way to read my email.

I spent an hour trying to contact customer service to resolve my issue, only to get a message saying they are unable to complete my request at this time. (hmmmm... maybe because they were inundated with customers having problems???)

I spent an hour and a half online with a "live" tech this morning, who obviously was having difficulty accessing my email accounts as well.

Boy. I am sure impressed with your new faster, more efficient web site, Comcast!

Maybe you can give me some pointers on how to get my laundry done more efficiently as well!