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Wednesday, January 28, 2009

Who thought this up? A 90 year old???? (A 6 year old could have done it better!)

Ladies and Gentlemen...

We have now re-entered the dark ages!

Ok, well, Comcast has, at least.

"Announcing faster, more efficient emailing with SmartZone..." they say.

I spent 2 hours last night on their "faster, more efficient" web site trying to even find a way to read my email.

I spent an hour trying to contact customer service to resolve my issue, only to get a message saying they are unable to complete my request at this time. (hmmmm... maybe because they were inundated with customers having problems???)

I spent an hour and a half online with a "live" tech this morning, who obviously was having difficulty accessing my email accounts as well.

Boy. I am sure impressed with your new faster, more efficient web site, Comcast!

Maybe you can give me some pointers on how to get my laundry done more efficiently as well!


heather said...

You are so funny! Always keepin it real...